Solving hardware installation problems – Compaq 3500 User Manual
Page 141
16-10 Troubleshooting
Writer: Lorise Fazio Saved by: J Abercrombie Saved date: 12/08/98 4:55 PM
Part Number: 310296-002 File name: Ch16.doc
Solving Hardware Installation Problems
Problem
Possible Cause
Solution
Hardware devices
are not working
properly
The system did not
automatically
configure the new
device.
Check the documentation
that came with the new
device to determine
whether any device drivers
need to be installed and, if
necessary, install the
correct device drivers.
Cable(s) of the new
external device may
be loose or the power
cable may be
unplugged.
Ensure that all cables are
properly and securely
connected.
The power switch of
the new external
device is not turned
on or was turned on
after the computer
was turned on.
Place the computer in
Suspend by pressing the
suspend button. Turn on
the new external device.
Press the suspend button
again to exit Suspend.
This allows the system to
recognize the new device.
The device was
plugged in while the
computer was on or in
Suspend and was not
recognized by the
system.
Turn the computer off.
Reattach the new external
device and turn it on.
Press the power button to
start the computer. This
allows the system to
recognize the new device.