Dell Dimension 4600C - Manual (Page 31)

Solving Problems
31
A solid blue screen appears
Other software problems
T URN THE COMPUTER OFF — If the computer does not respond to a keystroke or a proper shutdown,
press the power button for at least 8 to 10 seconds until the computer turns off. Press the power
button again to restart the computer. The chkdsk program automatically runs during the start-up
process. Follow the instructions on the screen.
C HECK THE SOFTWARE DOCUMENTATION OR CONTACT THE SOFTWARE
MANUFACTURER FOR TROUBLESHOOTING INFORMATION
B ACK UP YOUR FILES IMMEDIATELY — If your computer has a CD-RW drive or a zip drive installed, see
the drive’s documentation for instructions.
E NSURE THAT YOU HAVE NOT MADE AN ERROR WHILE ENTERING DATA — See the program documentation to
ensure that the values or characters you are entering are valid.
C HECK FOR VIRUSES — Use a virus-scanning program to check the hard drive or CDs.
R ESTART THE COMPUTER — Save and close any open files, exit any open programs, and then shut down
your computer through the Start menu instead of by pressing the power button. Otherwise, you
may lose data.
C HECK FOR COMPATIBILITY —
• Ensure that the program is compatible with the operating system installed on your computer and
that your computer meets the minimum hardware requirements needed to run the software.
See the software documentation for information.
• If necessary, uninstall and then reinstall the program.
E NSURE THAT YOU PROPERLY INSTALLED AND CONFIGURED THE PROGRAM — See the software documentation
for information. If necessary, uninstall and then reinstall the program.