AVer SF1311H-DV - Manual (Page 56)

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Question Answer or Resolution
Access this device
Image or video does not
appear in the main page  The first time the PC connects to Network Camera, a pop-up
Security Warning window will appear to download ActiveX
Controls. When using Windows XP, or Vista, log on with an
appropriate account that is authorized to install applications.
 Network congestion may prevent the Image screen from appearing
quickly. You may choose lower resolution to reduce the required
bandwidth.
Check the device‟s ActiveX is
installed on your computer Go to C:\Windows\Downloaded Program Files and check to see if
there is an entry for the file “IPCamera Control”. The status column
should show “Installed”. If the file is not listed, make sure your Security
Settings in Internet Explorer are configured properly and then try
reloading the device‟s home page. Most likely, the ActiveX control did
not download and install correctly. Check your Internet Explorer
security settings and then close and restart Internet Explorer. Try to
browse and log in again.
Internet Explorer displays the
following message: “Your
current security settings
prohibit downloading ActiveX
controls”
Setup the IE security settings or configure the individual settings to
allow downloading and scripting of ActiveX controls.
The device work locally but
not externally  Might be caused from the firewall protection. Check the Internet
firewall with your system or network administrator. The firewall may
need to have some settings changed in order for the device to be
accessible outside your LAN.
 Make sure that the device isn‟t conflicting with any other web
server running on your LAN.
 Check the configuration of the router settings allow the device to
be accessed outside your local LAN.
 Check the bandwidth of Internet connection. If the Internet
bandwidth is lower than target bit rate, the video streaming will not
work correctly.
The unreadable characters
are displayed. Use the operating system of the selected language. Set the Encoding
or the Character Set of the selected language on the Internet Explorer.
Frame rate is slower than the
setting.  The traffic of the network and the object of the image affect the
frame rate. The network congestion causes frame rate slower than
the setting.
 Check the bandwidth of Internet connection. If the Internet
bandwidth is lower than target bit rate, the video streaming will not
work correctly.
 Ethernet switching hub can smooth the frame rate.
Blank screen or very slow
video when audio is enabled  Your connection to the device does not have enough bandwidth to
support a higher frame rate for the streamed image size. Try
reducing the video streaming size to 160x120 or 320x240 and/or
disabling audio.
 Audio will consume 32 kbps. Disable audio to improve video. Your
Internet connection may not have enough bandwidth to support
streaming audio from the device.
Image Transfer on e-mail or
FTP does not work  Default Gateway and DNS server address should be set up
correctly.
 If FTP does not work properly, ask your ISP or network
administrator about the transferring mode of FTP server.