ETS-Lindgren 3301B Active Rod & Field Antenna (Archived) - Manual (Page 9)

Receiving Your Order | 9
2.0 Receiving Your Order
2.1 Unpacking and Acceptance
Step 1. Upon delivery of your order, inspect the shipping container(s) for
evidence of damage. Record any damage on the delivery receipt before signing
it. In case of concealed damage or loss, retain the packing materials for
inspection by the carrier.
Step 2. Remove the product from its shipping container(s). Save the container(s)
and any protective packing materials for future use.
Step 3. Check all materials against the packing list to verify that the equipment
you received matches what was ordered. If you find any discrepancies, note
them and call ETS-Lindgren Customer Service for further instructions.
Make sure you are satisfied with the contents and condition of your order prior to
placing the product into service.
2.2 Service Procedures
To return a system or system component for service:
Step 1. Contact ETS-Lindgren Customer Service to obtain an SRO, Service
Request Order.
Step 2. Briefly describe the problem in writing. Give details regarding the
observed symptom(s) or error codes, and whether the problem is constant or
intermittent in nature. Please include the date(s), the service representative you
spoke with, and the nature of the conversation. Include the serial number of the
item being returned.
Step 3. Package the system or component carefully. If possible, use the original
packing materials to return a system or system component to ETS-Lindgren at
the following address:
ETS-Lindgren
Attn: Service Department
301 Arrow Point Drive
Cedar Park, TX, USA 78613
Phone: +1.512.531.6400
Customer Service: +1.512.531.6498
Archived 3/18/10