Technical support, Returning defective merchandise – Kontron KBox C-101 User Manual
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19. Technical Support
KBox C-101 – User’s Guide (Version 2.00)
19.
Technical Support
For technical support, please contact our Technical Support department:
Web:
Make sure you have the following information on hand when you call:
• the unit part id number (PN),
• the serial number (SN) of the unit; the serial number can be found on the type label, placed on the right side of the
system.
Be ready to explain the nature of your problem to the service technician.
If you have questions about Kontron or our products and services, you can reach us by the above-mentioned telephone
number and on e-mail address or at:
.
19.1. Returning Defective Merchandise
Please follow these steps before you return any merchandise to Kontron:
1. Download the corresponding form for returning a device with an RMA No. [RMA (Return of Material Authorization)]
from our website
/ Support /.RMA Information; contact our Customer Service department to obtain
an RMA No.
e-mail:
2. Ensure that you have received an RMA number from Kontron Customer Services before returning any device. Write this
number clearly on the outside of the package.
3. Describe the fault that has occurred.
4. Please provide the name and telephone number of a person we can contact to obtain more information, where
necessary. Where possible, please enclose all the necessary customs documents and invoices.
5. When returning a device:
• Pack it securely in its original box.
• Enclose a copy of the RMA form with the consignment.
Corporate Offices
Europe, Middle East & Africa
Lise-Meitner-Str. 3-5
86156 Augsburg
Germany
Tel.: +49 (0) 821/ 0
Fax: +49 (0) 821/111
North America
14118 Stowe Drive
Poway, CA 92064-7147
USA
Tel.: +1 888 294 4558
Fax: +1 858 677 0898
Asia Pacific
17 Building,Block #1,ABP.
188 Southern West 4th Ring
Beijing 100070, P.R.China
Tel.: + 86 10 63751188
Fax: + 86 10 83682438
www.kontron.com
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