Storix Software SBAdmin TSM Edition Users Guide - Manual (Page 112)

Storix System Backup Administrator 112 Version 8.2 TSM Edition User Guide
24. Getting Help
QuickHelp
If you are uncertain of the use of a particular button, listbox or entry field, you may at any time move the cursor
over the object in question and press the right mouse button. A popup message will appear on top of the object
with information on its use and any options, warnings or special instructions that might apply. Information is
provided for every selectable object in the application. After reading the message provided, you may click any
mouse button anywhere on the screen to remove the QuickHelp message and continue as usual.
Always use the QuickHelp as your first step in understanding or resolving a problem!
User Guide
This user guide may be displayed at any time from the Backup Administrator user interface by selecting
Help !User Guide from the menu bar. This user guide contains links so that clicking on any underlined text will
move you immediately to the referenced section of the text.
When selecting this option, a PDF viewer application will be started in order to open the user guide file, which is
in Portable Document Format (PDF format). The viewer provided with this application is a simple viewer to save
space, and does not provide all the functions of some larger PDF viewers. If you prefer to use another PDF
viewer, simply set the VIEWER environment variable to the name of the viewer application file before starting
the SBAdmin. If the specified program exists, the user guide will be opened using this program.
Communications Errors
A tool is available to help diagnose problems in communicating between the TSM Admin system and clients. If
the client icon on the
Main Screen shows a red symbol (indicating the client is unavailable), or if an error occurs
such as “Client host may not be contacted”, run the stcheck command to help determine the cause. Refer to
the stcheck command in the Commands Reference Guide for details.
Storix Support
Should you encounter a problem using SBAdmin or have any questions, numerous support options are
available. Select Help !Storix Support from the menubar to display current information on support options
available to you. This will provide you with links to obtaining online and telephone support, hints and tips, etc.