AltiGen IP 710 - Manual (Page 42)

Troubleshooting
34 IP 710 Manual
Troubleshooting
The following table provides help for the most common problems an end
user may encounter. For IP 710 phone questions or problems not listed
here, contact AltiGen Technical Support.
Headset
• Headset RJ-9 port
• Headset 2.5mm plug receptacle
Important: Contact AltiGen for the most current list of certified
headsets.
The pin outlet for headset support is:
Pin 1 (Tx-), Pin 2 (Rx1), Pin 3 (Rx2), Pin 4 (Tx+)
Note:
If using Plantronics H91N or H101N headsets, a separate
Plantronics cable should be used and must be ordered
separately (part # 27190-01) in order to plug in these
headsets to the headset port.
Dimensions
• (HxWxD) 8.74 x 9.72 x 1.89 in (222 x 247 x 48 mm)
Power
• External power, 5VDC, 1.5A
• PoE option
Problem/Symptom Solution
AltiWare is unreachable
• Check to make sure the AltiWare IP address in the
IP phone is set up correctly.
• Check the IP 710 phone’s IP address, network mask
and default gateway.
• Check to make sure you can ping the IP 710 phone’s
address from AltiWare.
• Check to make sure the IP Phone Services is started
in AltiWare.
• Check AltiWare IP address in AltiAdmin IP Phone
Configuration menu.