AltiGen MAXCS 7.0 MaxSupervisor - Manual (Page 14)

10 MaxSupervisor Manual
Overview of the Main Window
Once you log in to MaxSupervisor, the main window appears. This
window provides views to monitor all the workgroups you
selected.
You can customize the MaxSupervisor display: select only the
columns you need, rearrange the columns and tabs to suit your
needs, and sort in ascending and descending order.
Customizing the Display
You can customize the MaxSupervisor display to meet your needs
in the following ways. MaxSupervisor remembers your preferences
the next time you log on.
• Resize panels by moving the cursor between panels until you
see up and down arrows. Then click and drag up or down to
resize the panels.
See general workgroup queue and staffing information here
Tabbed pages contain various types of information
related to the selected workgroup
Click Agent View tab to see detailed information on agents’
current calls and login history