AltiGen MAXCS 7.0 MaxSupervisor - Manual (Page 27)

MaxSupervisor Manual 23
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Viewing Group Statistics
The Group Statistics tab displays (in both tabular and graph
formats) real time workgroup activity and performance since
midnight, and a summary of agent data. The statistics displayed
are for workgroup calls only.
You can select the data you want to see graphed from the drop-
down list below the graph. You can select a time interval for the
graph also:
15 minutes, 30 minutes, 1 hour.
Workgroup statistics are reset every night at midnight.
Most of the statistics are self-explanatory. The following table
details each one:
Click the panel border and drag left
or right to resize the panels