AltiGen MAXCS 7.0 MaxSupervisor User Manual
Page 22
18 MaxSupervisor Manual
The columns display the following:
•
WG—Workgroup number
•
Name—Workgroup name
•
CIQ—Number of calls in queue. The background color changes
to red when the limits specified in the configuration are
exceeded.
•
LQT—The length of time that the oldest call has been waiting
in the queue. The background color changes to red when the
limits specified in the configuration are exceeded.
•
CIQ > SL%—The percentage of calls in the queue that has
been waiting longer than the MAXCS-defined service level
•
VM—Number of unheard workgroup voice mails
•
Config—Number of agents set up for this workgroup
•
Logout—Number of agents logged out of this workgroup
•
Login—Number of agents logged in to this workgroup
•
Idle—Number of agents who are available for a call
•
Busy—Number of agents who are in the busy state (offhook,
forward all calls, do not disturb)
•
Wrap-Up—Number of agents who are in the wrap-up state
(performing duties related to finishing a call)
•
N-Ready—Number of agents who are in the not ready state
•
DND/FWD—Number of agents who have DND turned on or
are having their calls forwarded
If necessary, use the scroll
bar to see all the fields.
Hover the mouse pointer over a column
name to see a full explanation