Forced agent login/logout, Viewing group voice mail, Forced agent login/logout viewing group voice mail – AltiGen MAXCS 7.0 MaxSupervisor User Manual
Page 35
MaxSupervisor Manual 31
Using
Ma
xSup
erv
is
o
r
3. To pause recording, right-click on the conversation and choose
Pause Recording.
4. To end recording, right-click on the conversation and choose
Stop Recording. If your system records to a centralized
location, contact your administrator for access. If the system
is set to save the recording to your voice mail, you can listen
to the recording through the AltiGen Voice Mail System.
Forced Agent Login/Logout
The supervisor can log in or log out one or all agents from a
workgroup from the Agent State tab in MaxSupervisor.
•
To log an agent out of a workgroup, right-click on a workgroup
row and choose Log Out This Agent.
•
To log out all agents, right-click on a workgroup row and
choose Log Out All Agents.
•
To log all agents in to a workgroup, right-click on a workgroup
row and choose Log In All Agents. You must wait a few
moments for all of the agents to be logged in before you switch
to a different workgroup. If you do not wait, some agents in
the first workgroup may not be logged in properly.
Viewing Group Voice Mail
To view and handle workgroup voice mails for a workgroup, select
the workgroup and click the Group VM tab.