Dealing with voicemail messages – AltiGen MAXCS 7.0 MaxSupervisor User Manual
Page 36
32 MaxSupervisor Manual
The Type column shows the state of a message:
•
New—Not heard yet and not marked urgent.
•
Urgent—Not heard yet and marked urgent. The row appears
in red type. After the voice mail is listened to, the row appears
in black type, and the type column displays Heard.
•
Heard—Listened to.
•
Saved—Saved as a .wav file to a preconfigured location.
The caller’s name is shown, if available, and the caller’s phone
number, the date and time the message was left, and the length
(duration) of the message.
The Progress column shows your progress through the message
when you listen to it. (The progress column does not reflect fast
forwarding or rewinding.)
The Note column gives you a place to type a note about the voice
mail. Just click in the column and type your note.
Dealing with Voicemail messages
Select the message and use the voice mail command buttons at
the bottom of the GroupVM tab.
•
To listen to the voice mail, click the Play button. To stop it,
click the Stop button. To rewind it, click the Rewind button.
To fast forward, click the FFwd button.
•
To call the caller back, click the Return button.
•
To delete a selected message, click the Delete button. You are
asked for confirmation.