Avlink HX-2388 - Manual (Page 35)

Matrix Switching System—User Manual
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Answer: It could be that the equipment power is not properly grounded. You must
properly ground your equipment; otherwise product life can easily be
shortened.
7. What to do if the LCD displays normally and the communication port has return code
but no image output?
Answer:
(1) It could be that the output/input connectors got loosen. Simply replace the
connectors.
(2) It could be the connection cable short-circuited. Simply replace the cable.
(3) It could be the connection cable is broken. Simply replace the cable.
8. What to do if the HDMI matrix panel keys and communication ports are out of order?
Answer: Check if the equipment power input is in good contact and the computer
communication ports are in good order. If yes, it could be some internal failure
of the product, please send for repair by qualified technical engineer.
9. What to do if operation and function failure occurred?
Answer: Check if the equipment and the matrix system are in proper connection. If the
problem persists, send the product to the maintenance center for repair.
10. How to avoid the equipment failure due to the high temperature?
Answer: The equipment supports hot reaction function, when the inner temperature is
over high, the equipment will shot down most of power automatically to avoid
the damage happening until the temperature becomes suitable and
implements continuity. This is only a preventive way to avoid the damage that
comes from the bad fan and high temperature. The hot reaction function will
not be enabled in normal situation.