Country Flame INGLS 24-N - Manual (Page 34)

Version 1.0b 34
LIMITED 10 YEAR WARRANTY
To establish warranty dates a completed warranty card must be received at Country Flame Technologies, 900 George
Street, Marshfield, MO 65706, within 60 days of the date of original retail purchase of the Inglenook gas log set.
Failure to provide this warranty card within the timeframe specified may require the original retail purchaser to prove
the date of installation before any warranty work can be performed.
The warranty exclusions and limitations of liability are effective upon installation of the fireplace.
Subject to the conditions set forth herein, Country Flame Technologies extends the following warranty with respect to
Country Flame Inglenook Gas Products.
If Country Flame Technologies is reasonably satisfied that any part or portion of the fireplace covered by this Limited
Warranty is defective in material or workmanship under normal use and service as described in the Operating
Instructions, Country Flame Technologies will take the following actions:
1. If the defect is reported during the first year from the date of installation (stainless steel burners and fiber logs are
covered for 2 years), Country Flame Technologies will replace or repair the defective components at its sole expense.
The decision whether to replace a component will be made at Country Flame Technologies’ sole discretion. Country
Flame’s Limited Warranty does not cover components broken during shipping, misuse or careless handling. Country
Flame Technologies shall not be responsible for any indirect, incidental, or consequential damages or for any costs
other than those incurred by Country Flame Technologies to repair or replace the defective component. If components
(including venting) other than factory-approved components are used, all warranties on the Inglenook fireplace system
are voided. Defects reported after the first year will not be covered by warranty unless they fall within the
purview of paragraph 2 or 3 below.
2. If the following defects are reported during the second year after the date of installation, Country Flame Technologies
will supply replacement parts at the current wholesale price: defective electrical or manual components, optional
components or accessories (not including glass panels broken during misuse or careless handling). Country Flame
Technologies shall not be responsible for any labor, transportation or other costs. Furthermore, Country Flame
Technologies will not be liable for any indirect, incidental or consequential damages.
3. Country Flame Technologies will replace or repair defective burners, burner associated parts, decorative log grates, or
other steel components, at anytime during ten (10) years from the date of original installation. The decision whether to
replace or repair the defective component shall be made at Country Flame Technologies’ sole discretion. Country
Flame Technologies shall not be responsible for any indirect, incidental or consequential damages or for any costs
other than those incurred by Country Flame Technologies to repair or replace the defective component.
This Limited Warranty is the exclusive remedy available to you. If Country Flame Technologies cannot effectively
resolve a warranty problem in an expedient and cost-effective manner, it can discharge its entire warranty liability by
refunding the price of the product to you.
Products made by other manufacturers, whether sold with the Inglenook fireplace or added thereafter, are NOT
covered by this Limited Warranty. The use of other unauthorized components will make this warranty null and void.
This Limited Warranty will also be void if the Inglenook or any of its components are not installed by a qualified
installer in accordance with the Installation Instructions. Furthermore, the Limited Warranty will be void if the
fireplace is not operated, at all times, and according to the Operating Instructions furnished with the fireplace. Any
service work must be performed by authorized service representatives.
EXCEPT TO THE EXTENT PROVIDED BY LAW, NO OTHER EXPRESS OR IMPLIED WARRANTIES,
INCLUDING WARRANTIES OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE, SHALL
APPLY TO THE FIREPLACE PRODUCT. In States that do not allow limitations on how long an implied warranty
lasts, or do not allow exclusion of indirect damages, those limitations or exclusions may not apply to you. You may
also have additional rights not covered in this Limited Warranty.
Country Flame Technologies reserves the right to make changes at any time, without notice, in design, material,
specifications and prices. It also reserves the right to discontinue styles and products.