Troubleshooting guide (continued) – Kenmore Power Miser 12 153.331413 HA User Manual
Page 26
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TROUBLESHOOTING GUIDE (Continued)
These guidelines should be used by a qualified service agent. Call Sears Service at 1-800-4-MY-HOME (1-800-469-4663)
for assistance. Inform the associate that this is a “Flammable Vapor Ignition Resistant” Product.
Problem
Cause
Solution
Improperly sealed, hot or cold supply connection,
Tighten threaded connections.
WATER LEAKS
relief valve, drain valve, or thermostat threads.
Leakage from other appliances or water lines.
Inspect other appliances near water heater.
Condensation of flue products.
Refer to CONDENSATION.
Thermal expansion in closed water system.
Install thermal expansion lank (DO NOT plug T&P valve).
LEAKING T&P VALVE
Improperly seated valve.
Check relief valve for proper operation
(DO NOT plug T&P valve).
SMELLY ODORS
High sulfate or mineral content in water supply.
Drain and flush heater thoroughly, then refill.
Bacteria in water supply.
Chlorinate or aerate water supply.
Gas control knob not positioned correctly.
Referto LIGHTING INSTRUCTIONS.
Main gas supply off.
Turn on main gas shutoff valve.
Igniter tip more than 1/8“ from pilot hood.
Adjust igniter tip.
Thermocouple malfunction.
Replace pilot assembly.
Thermocouple TCO malfunction.
Replace pilot assembly.
Melted insulation on igniter wire or shorting
Contact Sears Service to determine cause.
PILOT WILL NOT LIGHT
of igniter wire.
High ambient room temperature.
Contact Sears Service to determine cause.
Wire disconnected from spark igniter.
Reconnect wire connector to spark igniter.
Broken electrode or electrical wire.
Replace pilot assembly.
Piezo Igniter generator fails to operate or
malfunctions.
Replace Piezo Igniter generator.
Thermocouple TCO malfunction.
Replace pilot assembly.
High ambient room temperature.
Contact Sears Service to
determine cause.
BURNER WILL NOT
Dirty or clogged air intake screen.
Clean and reinstall air intake screen.
STAY LIT
Flame arrestor openings blocked.
Contact Sears Service to
determine cause.
Defective Gas Control.
Replace Gas Control.
Dirty pilot burner.
Clean pilot assembly.
Dirty or clogged air intake screen.
Clean and reinstall air intake screen.
PILOT OUTAGE
Thermocouple tip is not in contact with pilot flame.
Insert thermocouple correctly.
Thermocouple malfunction.
Replace pilot assembly.
Thermocouple TCO malfunction.
Replace pilot assembly.
Defective Gas Control,
Replace Gas Control.
Heater not lit or thermostat not on.
Referto LIGHTING INSTRUCTIONS.
Thermostat set too low.
Referto TEMPERATURE REGULATION.
Heater undersized.
Reduce hot water use.
NOTENOUGH
Low gas pressure.
Contact your gas supplier.
HOT WATER
Incoming water is unusually cold.
Allow more time for heater to re-heat.
Leaking hot water pipes or fixtures.
Have plumber check and repair leaks.
High temperature limit switch activated.
Contact Sears Service to
determine cause.
WATER TOO HOT
Thermostat set too high.
Referto TEMPERATURE REGULATION.
WATER HEATER SOUNDS
Condensation dripping on burner.
Referto CONDENSATION.
SIZZLING - RUMBLING
Sediment or calcium in bottom of healer tank.
Clean sediment from tank. Refer to DRAINING
instructions in Maintenance section of manual.
SOOTING
Improper combustion.
No adjustment available. Contact Sears Service
to determine cause.
Lack of supply air.
VENT GAS ODORS
Improperly installed vent piping.
Contact Sears Service to determine cause.
Downdraft.
Poor combustion.
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