Kenmore 625.38811 - Manual (Page 20)

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SECTION 5 SERVICE TECH. INFORMATION
A. TROUBLESHOOTING
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Keep this manual with your water softener. If repairs are needed, the service technician must have
the information on the following 8 pages. For telephone assistance, call toll free, 1-800-426-9345.
ALWAYS MAKE THESE INITIAL CHECKS FIRST
Does the time display show the correct time of
day?
- - If display is blank, check power source to the
softener.
- - If time is flashing, power was off for over 24
hours. The softener resumes normal operation
but regenerations occur at the wrong time.
--If an error code (Example: Err3) shows in the
faceplate display, go to AUTOMATIC ELEC­
TRONIC DIAGNOSTICS.
Plumbing bypass valve(s) must be fully in ser­
vice position.
The inlet and outlet pipes must connect to the
softener inlet and outlet respectively.
Is the transformer plugged into a "live",
grounded wall outlet, and the power cable fas­
tened securely to the controller?
The valve drain hose must be free of kinks and
sharp bends, and not elevated over 8 ft. above the
floor.
Remove the top cover and salt tank cover.
Is there salt in the storage tank?
Is the brine tubing connected? (See water flow
diagrams).
Is the brine valve float set right? (See page 5-4).
Press the SELECT button 2 times to display the
hardness setting. Be sure it is the correct setting
for the household's water supply. (Make a hard­
ness test of the raw water and compare with the
hardness setting. Also test a soft water sample to
verify if a problem exists.) Press the SELECT but­
ton twice more to return to present time in the
display.
If you do not find the problem after making initial
checks, do the MANUAL INITIATED ELEC­
TRONIC DIAGNOSTICS, and the MANUAL AD­
VANCE REGENERATION CHECK.
5 - 1
Problems, Questions? Call 1-800-426-9345 Kenmore Water Line