Kenmore 625.3835 - Manual (Page 20)

Service Information
TROUBLESHOOTING
If your water softener does not work properly, make the following easy checks. Often, you will find what is wrong
yourself and you won’t have to call and wait for service. If you do not find anything wrong while making the checks,
and your softener still does not work properly, call your Sears Service Department.
PROBLEM CAUSE CORRECTION
No soft water No salt in the storage tank. Add salt and then use RECHARGE NOW
feature.
No soft water & dis­
play is blank
Transformer unplugged at wall outlet, or
power cable disconnected from back of
electronic board or transformer malfunction.
Check for loss of power and correct.
Reprogram electronic control and then use
RECHARGE NOW feature.
Fuse blown, circuit breaker tripped, or cir­
cuit switched off (see “Power Outage
Memory”).
Replace fuse, reset circuit breaker, or switch
circuit on, and then use RECHARGE NOW
feature.
No soft water & salt
level not dropping
Salt storage tank “bridged”. Refer to “Breaking a Salt Bridge”.
Bypass valve(s) in “bypass” position. Move bypass valve(s) to “service” position.
No soft water & salt
storage tank full of
water
Dirty, plugged or damaged nozzle & ven­
turi assembly
Take apart, clean and inspect nozzle & ven­
turi (see instruction decal under salt lid).
Valve drain hose is plugged or restricted. Hose must not have any kinks, sharp bends or
any water flow blockage (See “Valve Drain
Requirements”).
Intermittent hard
water
Incorrect time set. Check and change time setting.
Incorrect water hardness set. Refer to “Set Water Hardness Number” to
set correctly.
Hot water being used when softener is
regenerating.
Avoid using hot water while the softener is
regenerating, as the water heater will fill with
hard water.
Possible increase in water hardness. Test untreated water for hardness and iron.
Program the water softener accordingly (see
“Set Water Hardness Number”).
Brine tank flooded Valve drain hose is plugged or restricted. Hose must not have any kinks, sharp bends or
any water flow blockage (See “Valve Drain
Requirements”).
Dirty, plugged or damaged nozzle & ven­
turi assembly.
Take apart, clean and inspect nozzle & ven­
turi (see “Cleaning the Nozzle & Venturi”).
Salty tasting water
immediately after
regeneration
Backwash and fast rinse cycle times are not
long enough.
Increase backwash & fast rinse times (see
“Back Wash & Fast Rinse Times”).
Valve drain hose is plugged or restricted. Hose must not have any kinks, sharp bends or
any water flow blockage (see “Valve Drain
Requirements”).
Error code appears
(example: “Err3”)
Fault in electronic controller or wiring har­
ness connections to position switch, position
switch inoperable or motor inoperable.
Unplug power cord. Check all wiring con­
nections to be sure they are secure. Plug in
power cord and wait 6 minutes. If error
code returns, call Kenmore Water Line.
Questions? Call the Kenmore Water Line 1-800-426-9345 or visit www.kenmorewater.com
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