Troubleshooting and technical support, Troubleshooting checklist, Using the recovery cd – Comtrol DM ATS-LNX User Manual
Page 24: Troubleshooting checklist using the recovery cd
Troubleshooting and Technical Support
24
Troubleshooting and Technical Support
This section contains troubleshooting information for your Comtrol device. You
should review the following subsections before calling Technical Support because
they will request that you perform many of the procedures or verifications before
they will be able to help you diagnose the problem.
•
Troubleshooting checklist
•
Using the recovery CD
•
Customer support policy
Note: To test serial ports on the ATS-LNX, see
and use test mode to diagnose the problem.
If you cannot diagnose the problem, you can contact Technical Support using
Troubleshooting Checklist
The following checklist may help you diagnose your problem:
•
Verify that you are using the correct types of cables on the correct connectors
and that all cables are connected securely using the hardware documentation.
Note: Most customer problems reported to Comtrol Technical Support are
eventually traced to cabling or network problems. Use a standard
Ethernet cable to connect from the 1 or 2 port to an Ethernet hub or a
cross-over cable if connected directly to a NIC in a server.
•
Verify that the Ethernet hub and any other network devices between the
server and the Comtrol device are powered up and operating.
•
Reset the power on the Comtrol device by disconnecting and reconnecting the
power cord.
•
Verify that the network IP address is correct. If IP addressing is being used,
the server should be able to ping the Comtrol device.
•
Verify that the IP address programmed into the Comtrol device matches the
unique reserved IP configured address assigned by the system administrator.
Note: See
on Page 67, if you need to verify device names.
Also see
on Page 17, if you need to test the PC104 ports.
Using the Recovery CD
Comtrol ships a Recovery CD with each ATS-LNX system. You can use the
Recovery CD to:
•
Reflash the compact flash in the event that the Linux Embedded system
becomes corrupt.
•
Recover the default image to the ATS-LNX compact flash.
•
Replace the existing flash with a larger flash using the larger image file.