Comtrol DM ATS-LNX - Manual (Page 26)

Troubleshooting and Technical Support 26
Customer Support Policy
10. Enter the following command using the file name from Step 9:
bzcat atslinuxXXX.img.bz2 | dd of=/dev/hdc bs=64k
where:
atslinuxXXX.img.bz2 = Image file name on the CD.
hdc = block device for compact flash.
Step 9 takes five or more minutes to complete. The screen does not show
process, but the compact flash adapter or reader may have an LED that shows
activity. The reformat has completed when the system prompt returns.
hdc: unknow partition table
dd: writing ‘/dev/hdc’: no space left on device
0+62977 records in
0+62976 records out
Note: The device name should reflect your device and the number of records
may be different depending on the version or compact flash.
Customer Support Policy
Comtrol will provide no charge support on the installation, use, and configuration
of the ATS-LNX product with the original operating system and any “Comtrol
Tested” hardware options.
Support beyond normal installation and configuration, including operating system
modifications and installation or use of untested hardware options will be
provided on a fee for services basis.
Fees will be $100 per hour with a $100 minimum per case. Customers wishing
support on a fee for services basis must be pre-approved by Comtrol prior to
receiving support. Please contact Comtrol Customer Service for information on
fees for services.
Technical Support
If you need technical support, contact Comtrol using one of the following methods.
Contact
Method
Corporate
Headquarters
Comtrol Europe
FAQ/Online http://support.comtrol.com/support.asp
Downloads ftp://ftp.comtrol.com/Dev_Mstr/ATS/LNX
Email [email protected] [email protected]
Web site http://www.comtrol.com http://www.comtrol.co.uk
Fax (763) 494-4199 +44 (0) 1 869-323-211
Phone (763) 494-4100 +44 (0) 1 869-323-220