Comtrol DeviceMaster NS-Link User Manual

Page 74

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74 - Troubleshooting and Technical Support

DeviceMaster Driver User Guide: 2000595 Rev. A

Using the Advanced Tab

The driver is not running. If you just
installed the driver you will need to
exit the program before the driver
starts.

Close and then re-open the Comtrol Drivers
Management Console.

The communications between the
driver and the device has been
disrupted. Check connectors, cabling,
and look for indications of high
network traffic.

The DeviceMaster is off-line in this state. The MAC
or IP address for the DeviceMaster is known
(assigned) but communications have been
interrupted.

The device has failed to respond for
an extended period of time. The
device may have lost power or is in
an unresponsive state.

The device driver is no longer able to communicate
with the DeviceMaster. Check the

LED status

(Page

68).

The driver is not running. Make sure
the driver is installed correctly and
restart the PC to correct the
problem.

Make sure the driver is installed correctly and
restart the PC to correct the problem. The driver is
most likely disabled. Enable the driver and reboot
the PC.

Timeout occurred while the driver
was waiting for an ADMIN command
reply from the device.

There may be network traffic problems, an
unresponsive DeviceMaster, or a problem with the
server sending out network data.

The device driver is trying to locate the
DeviceMaster on the network by sending out the ID
request and not receiving a response from the
DeviceMaster, which may indicate that the
DeviceMaster is either not on the network, on a
different segment (if using MAC mode of
addressing), or the bandwidth of the network (or
server) is so saturated that the DeviceMaster
response is not received in time.

Timeout occurred while the driver
was waiting for an Assign Reply
response from the device prior to
making the connection active.

There may be network traffic problems, an
unresponsive DeviceMaster, or a problem with the
server sending out network data. A handshake that
occurs after an ID response is received and the
device driver is trying to establish a communication
channel with the DeviceMaster.

Unable to find a Network Interface
Controller (NIC) card.

Install a NIC in that PC or check that the NIC is
operational.

Uninitialized.

The firmware has not uploaded to the DeviceMaster.
If this message is displayed in the History file, it
often means that the DeviceMaster is in the process
of being rebooted.

Device Status Message

Description

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