FXpansion BFD Supplemental - Manual (Page 22)


4. If for any reason you are not prompted for the folder, and if you cannot see any kits
to load, please go to the Options panel inside BFD and make sure that the Data Path
location is correctly pointing at your hard drive’s BFD folder.
• I’ve tried the manual installation method, but there are errors during copying
some files. What should I do?
Firstly, check that your DVD drive is functioning properly. Try to copy the files using
another DVD drive, on a different computer if necessary.
If you have verified that the files cannot be copied, please contact our support channels
for further advice.
In the meantime, you can begin to work with BFD (it will skip missing files meaning one
less velocity layer for that Kit-Piece) by doing the following:
1. When the error message appears, note down the filename and the folder where
it resides, so you can go to that folder and copy across the remaining files in that
folder.
2. Continue copying the rest of the folders, and repeat these steps if it happens again.
• I am having trouble entering my serial (licence) number.
There is no difference between ‘serial’ and ‘license’. The terminology is different, but
the number is the same. It begins with FXBFD- followed by 5 groups of 5 characters,
separated with hyphens. (i.e. in this format: FXBFD-xxxxx-xxxxx-xxxxx-xxxxx-xxxxx).
If you are receiving an error message when entering the serial, please follow these
guidelines:
• Make sure you type the serial in upper case. Type it *exactly* as it is written, including
all hyphens.
• Make sure you are correctly differentiating between similar-looking characters: for
example, between 1 and I, 0 and O, 8 and B etc.
• Try pressing [ENTER] after you type the username and serial in the text fields, and
before you click [OK].
• Try using the standalone version to authorize BFD (once BFD is authorized for one
version, it is authorized for all).
• Where is my serial/license number?
If you have purchased a BFD 1.5 package, the serial is located in the digipak for the
DVDs.
If you have a pre-1.5 BFD package, the serial is located on the inside front cover of the
BFD manual.
Please make sure you register BFD so that we have a record of your serial in case you
misplace your manual/digipak!
Chapter 5: Troubleshooting BFD supplemental manual