Cisco OL-8555-02 - Manual (Page 11)

6-11
Cisco Unified IP Phone 7940G/7960G Administration Guide for Cisco Unified CallManager 4.2(3)
OL-8555-02
Chapter 6 Viewing Model Information, Status, Statistics, and Security Information on the Cisco Unified IP Phone
Status Menu
TFTP file not found The requested load file (.bin)
was not found in the TFTPPath
directory. Check the load ID assigned to the phone (from
Cisco Unified CallManager, choose Device >
Phone). Verify that the TFTPPath directory
contains a.bin file with this load ID as the name.
TFTP server not
authorized The specified TFTP server
could not be found in the
phone’s CTL. • The DHCP server is not configured
properly and is not server the correct
TFTP server address. In this case, update
the TFTP server configuration to specify
the correct TFTP server.
• If the phone is using a static IP address,
the phone may be configured with the
wrong TFTP server address. In this case,
enter the correct TFTP server address in
the Network Configuration menu on the
phone.
• If the TFTP server address is correct,
there may be a problem with the CTL file.
In this case, run the CTL client and
update the CTL file, making sure that the
proper TFTP servers are included in this
file.
TFTP timeout TFTP server did not respond. • Network is busy—The errors should
resolve themselves when the network
load reduces.
• No network connectivity between the
TFTP server and the phone—Verify the
network connections.
• TFTP server is down—Check
configuration of TFTP server.
Version error The name of the phone load
file is incorrect. Make sure that the phone load file has the
correct name.
Table 6-2 Status Messages on the Cisco Unified IP Phone 7940G/7960G (continued)
Message Description Possible Explanation and Action