Limited lifetime warranty, Customer support overview, Contact information – Connect Tech CANpro/104-Plus User Manual
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CANpro/104-Plus Opto User Manual
CTIM-00052 Revision 0.00 4/23/2009
www.connecttech.com
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800-426-8979 | 519-836-1291
Limited Lifetime Warranty
Connect Tech Inc. provides a Lifetime Warranty for all Connect Tech Inc. products. Should this product, in
Connect Tech Inc.'s opinion, fail to be in good working order during the warranty period, Connect Tech Inc.
will, at its option, repair or replace this product at no charge, provided that the product has not been subjected
to abuse, misuse, accident, disaster or non Connect Tech Inc. authorized modification or repair.
You may obtain warranty service by delivering this product to an authorized Connect Tech Inc. business
partner or to Connect Tech Inc. along with proof of purchase. Product returned to Connect Tech Inc. must be
pre-authorized by Connect Tech Inc. with an RMA (Return Material Authorization) number marked on the
outside of the package and sent prepaid, insured and packaged for safe shipment. Connect Tech Inc. will
return this product by prepaid shipment service.
The Connect Tech Inc. lifetime warranty is defined as the serviceable life of the product. This is defined as
the period during which all
components are available. Should the product prove to be irreparable, Connect
Tech Inc. reserves the right to substitute an equivalent product if available or to retract lifetime warranty if no
replacement is available.
The above warranty is the only warranty authorized by Connect Tech Inc. Under no circumstances will
Connect Tech Inc. be liable in any way for any damages, including any lost profits, lost savings or other
incidental or consequential damages arising out of the use of, or inability to use, such product.
Customer Support Overview
If you experience difficulties after reading the manual and/or using the product, contact the Connect Tech
reseller from which you purchased the product. In most cases the reseller can help you with product
installation and difficulties.
In the event that the reseller is unable to resolve your problem, our highly qualified support staff can assist
you. Our online Support Center is available 24 hours a day, seven days a week on our website at:
Please go to the
or th
for product manuals, installation guides, device driver software and technical tips. Submit your questions to
our technical support engineers at
. Our technical support is always free.
Contact Information
Telephone/Facsimile
Technical Support representatives are ready to answer your call Monday through Friday, from 8:30 a.m. to
5:00 p.m. Eastern Standard Time. Our numbers for calls are:
Toll: 800-426-8979 (North America only) | Tel: 519-836-1291 | Fax: 519-836-4878 (online 24 hours)
Email/Internet
You may contact us through the Internet. Our email and URL addresses are:
Mail/Courier
Connect Tech Inc.
42 Arrow Road
Guelph, Ontario, N1K 1S6, Canada