CPG PageMaster 402N - Manual (Page 168)

Apr 02
7-24 Compuprint PageMaster 402N User Guide
Solving 500 Sheet Feeder Problems
• Inoperative paper feeder
• Erratic operation
• Unusual noise
Inoperative 500 Sheet Paper Feeder
The following characteristics define this feeder problem:
• The feeder appears to be inoperative.
• When attempting to print from the feeder, the feeder does not respond and does not feed
paper.
• The control panel does not display an error code.
The following procedure guides you through multiple actions that may solve this feeder problem.
Proceed one step at a time until the problem is solved—you may not need to complete the entire
procedure. If one of the steps in this procedure corrects the problem but the identical problem
returns in less than 50 prints, call for service.
1. Open and then firmly close all of the printer and feeder doors and covers.
Interlock switches monitor the position of printer doors and covers. When a door is closed,
the interlock switch is activated and the feeder can operate. When a door is open, the inter-
lock switch is not activated and the feeder cannot operate. If a door is not firmly closed, the
interlock switch may not be fully activated—resulting in an inoperative feeder.
2. Test the printer by printing a few sheets from the main tray.
If you cannot print a sheet of paper from the main tray and the printer does not display an
error code, go to
“Inoperative Printer” on page 5-3 . If you can print a sheet of paper from the
main tray, proceed to the next step.
3. Examine the printer driver settings to make sure the 500 sheet paper feeder is available as an
installed option.
4. If the 500 sheet feeder is correctly set as an installed option, reload the printer driver software.
The printer driver software running on the host computer may be damaged. Reinstalling the
software is an easy and inexpensive way to isolate or eliminate the problem. Refer to the
DRIVERS folder on the Electronic Library CD-ROM for detailed instructions on installing
the driver.
5. Call your service technician.
This problem may be caused by a malfunctioning or broken component that requires service.
Feeder Operates Erratically
The following characteristics define this feeder problem:
• The feeder does not function correctly.
• The control panel does not display an error code.
The following procedure guides you through multiple actions that may solve this feeder problem.
Proceed one step at a time until the problem is solved—you may not need to complete the entire
procedure. If one of the steps in this procedure corrects the problem but the identical problem
returns in less than 50 prints, call for service.