ClassCo InTouch 5000 - Manual (Page 18)

Troubleshooting and FAQs
Have questions? Before contacting ClassCo or your dealer, check
the following list of suggestions. You might be able to solve the
problem yourself.
Q: The unit Is Not Responding Properly to Commands.
Unplug the AC adapter for ten seconds then restore power.
Make sure the keys are clean and operate freely.
Q: It’s not announcing calls
Make sure the volume is set correctly (see ADJUST VOLUME
mode.) Even if the unit talks when reviewing calls, it may still be
off for announcing incoming calls.
Call the telephone company to make sure caller ID service has
been activated and is working with your line properly.
Make sure the AC adapter power cord is correctly plugged in.
Make sure the phone line coming from the wall is going to the
LINE jack on the unit and the phone cord coming from your
phone is going to the PHONE jack on the unit.
Let the phone ring twice before answering, as caller ID informa­
tion is announced between the first and second rings.
If you see the words DATA ERROR it means the caller ID infor­
mation is not being properly transmitted to your unit. This could
be a problem with the phone company’s caller ID service or with
your unit. Check your connections, then call the phone com­
pany.
Q: It’s not announcing call waiting calls
Make sure the volume is set correctly (see ADJUST VOLUME
mode.) Even if the unit talks when reviewing calls, it may still be
off for announcing incoming calls.
Call the telephone company to make sure call waiting ID service
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