ClassCo InTouch 5000 - Manual (Page 19)

has been activated and is working with your line properly.
Make sure you’re talking on the phone plugged into the back of
the unit
Make sure the phone line coming from the wall is going to the
LINE jack on the unit and the phone cord coming from your
phone is going to the PHONE jack on the unit.
If you have another call waiting ID device, try unplugging it.
Q: It’s not identifying call-waiting calls when I’m online
Check your connections. Make sure your modem is plugged into
the MODEM jack on the unit, and that the telephone line from the
wall is plugged into the jack marked LINE.
The unit will not respond to call waiting calls until the modem
connection has stabilized. This usually takes about 60-sec-
onds. This applies when you first dial-out to your Internet ser­
vice, and any time you re-establish your connection to the Internet
following a call-waiting call.
Make sure you have NOT disabled call waiting in your modem
software configuration.
Q: My Internet session is gone after I hang-up my call waiting
call.
Your Internet service provider may terminate the connection if
your telephone conversation is longer than a few seconds. In
general, if you pick up your phone to talk with someone, you
should expect to lose your Internet connection.
Your modem may be sensitive to carrier loss. Try changing the
value of the S10 register in your modem’s software configura­
tion (described above.)
Q: I hear modem tones when I answer the telephone
Check your connections. Make sure your modem is plugged into
the MODEM jack on the unit, and that the telephone line from the
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