Hall Research SC-1080D - Manual (Page 17)

Model SC-1080D
15
5. Troubleshooting
There are no field serviceable parts or circuits in the device. If you think that the
device is malfunctioning, please first try to reset to the factory default settings
(using the RESET button on the IR remote control), and set the output either to
XGA (Press MENU +
▲) or 480p (Press MENU + ▼) to obtain an image on
your LCD.
If you are having trouble displaying a picture from an HDMI™ source, ensure
that the display device connected to the SC-1080D is HDCP compliant.
For HDMI™ compliance, when the DVI input is selected, and HDCP content
protection is detected on the signal, the HD15 analog output is blanked. The
front panel input LED will blink when this condition is detected. The Digital
DVI output will be active when connected to a HDCP compliant LCD (such as a
display with HDMI™ input).
5.1 Contacting Hall Research
If you determine that your scaler is malfunctioning, do not attempt to repair the
unit. There are no user serviceable parts inside the unit. Opening the unit will
void the warranty. Contact the Hall Research Technical Support Department at
714-641-6607 to obtain an RMA (Return Authorization) number.
Before you do, make a record of the history of the problem. We will be able to
provide more efficient and accurate assistance if you have a complete
description.
5.2 Shipping and Packaging
If you need to transport or ship your scaler:
• Package it carefully. We recommend that you use the original container if
possible.
• Before you ship the units back to Hall Research for repair or return, contact
us to get a Return Authorization (RMA) number.