MOCET IP3021A - Manual (Page 61)

Page 61
MOCET IP3022 SOHO IP Deskphone User Guide
6. Troubleshooting
Symptom Check & Remedy
No operation
 Check if the power adapter is properly connected.
 Check if the Ethernet cable is properly connected.
No dial tone
 Check if the handset cord is properly connected.
 Check if the power adapter is properly connected.
LAN connection lost
status message
 Check if the Ethernet cable is properly connected.
Cannot make call
 Check the status of your SIP registration status or
contact your administrator, supplier or ITSP for more
information or assistance.
Cannot receive a call
 Check if the Ethernet cable is properly connected.
 Check the status of your SIP registration status, or
contact your administrator, Distributor (dealer) or ITSP
for more information or assistance.
One way voice
 Usually this is related to NAT tranversal issue. Please
contact your network vendor or service provider.
Cannot connect to the
phone configuration
pages with a browser  Check if the Ethernet cable is properly connected.
 Check the IP address of the phone.
 Check if your firewall/NAT settings is correct.