Taser X2 - Manual (Page 50)

50 Chapter 5 Maintenance/Troubleshooting
9 Shift the safety to the up (ARMED) position.
• If the CEW discharges without the trigger being pressed, shift the safety switch to the down (SAFE)
position immediately, remove the battery pack, return the CEW to TASER International per the return
policies if the CEW is still under warranty.
• If the CEW does not discharge, go to step 10.
10 Look at the CID to ensure the X2 CEW is functioning properly and the CID is not showing any error icons.
11 Confirm that the LASER and flashlight are working properly.
12 Press the trigger switch to test the trigger function. Conduct three complete 5-second discharges to confirm
the proper pulse rate and observe that the cycle stops at 5 seconds. See the instructions under Function Test
for more information.
13 Press the ARC switch to test the functioning. See the instructions under Function Test for more information.
14 If the trigger or ARC switch does not work, or if the CID shows a critical error icon, shift the safety switch to
the down (SAFE) position immediately, remove the battery pack, and return the CEW to TASER International
per the return policies if the CEW is still under warranty.
15 If the CEW does function normally, shift the safety switch to the down (SAFE) position.
16 Connect the CEW to EVIDENCE Sync and confirm the internal time is correct. See the EVIDENCE Sync User
Manual for more information.
17 Confirm that the 3 trigger discharges were recorded properly in the download records.
18 Return the CEW to service.
TASER Online Troubleshooting Guide
A troubleshooting guide is available by visiting www.TASER.com. If you need product support on accessories or
have any other questions, please contact customer service at:
U.S.: 1.800.978.2737 or 1.480.905.2000
International: +1.800.978.2737 or +1.480.905.2000
Product Returns
To return a TASER product for service, first follow the procedures at www.TASER.com.
Always perform a complete download from the X2 CEW before returning it for RMA. Any data information
will be lost during servicing work performed by TASER.
If the TASER CEW has been exposed to bodily fluids or other bio-hazards, please follow your agency guidance
and if appropriate contact TASER's Customer Service Department at +1.800.978.2737 or +1.480.905.2000 for
specific instructions BEFORE returning the X2 CEW.