Appendix 2 : warranty, Limited and support warranty, Technical support – Agema AG7448 User Manual
Page 18: Limited and support warranty technical support, Exclusions
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AG-7448PL Series ToR Switch
Appendix 2 : Warranty
Limited and Support Warranty
One Year End-User Guarantee.
The new product you purchased from Agema or Agema authorized resellers (“Resellers”) will
be free from defects in materials, workmanship, and design affecting normal use, for a period
of one (1) year from the original purchase date. This warranty does not include accessories
or any free bundled sales items which may have been delivered along with the product. The
original purchasing invoice and the serial number on your product are both required when you
request for any warranty service.
During the warranty period, products for which proper claims are made will, at Agema’s
option, be repaired or replaced at Agema’s expense. Customers may contact Agema’s
technical support for warranty services, which may be provided either through Resllers or by
Agema directly. Agema owns all parts removed from the repaired products. Agema will use
new or reconditioned parts made by various manufacturers to perform repairs and/or to build
replacement products. All replaced or repaired products will be warranted for the remainder
of the original warranty period or thirty (30) days, whichever is longer.
Unless otherwise having a separate service level agreement (SLA) with Agema, you may
only have any in-warranty product returned to Agema for repair or replacement in a normal
turnaround time which differs according to geographic areas.
EXCLUSIONS
This Guarantee does not apply to defects resulting from: improper or inadequate installation,
use, or maintenance; actions or modifications by unauthorized third parties or the end user;
accidental or willful damage; or normal wear and tear.
Technical Support
•
For software related technical support and product return policy, please contact your software
providers.
•
For hardware related technical support, please send your e-mail to
•
Please note that hardware related issues are limited to the following situations:
•
Product is physically damaged on arrival
•
Missing items in the package (see Package Contents)
•
The product does not power on
•
Fan failure