Boogie Board Sync 9.7 eWriter - Manual (Page 15)

15 BOOGIE BOARD SYNC 9.7 EWRITER USER MANUAL
TROUBLESHOOTING
ISSUE SOLUTION
My Boogie Board Sync is unresponsive. What should I do? 1. Press the Power Button to turn off/on
2. Connect your USB cable to make sure your
Boogie Board Sync eWriter is fully charged
(see page 9)
3. Turn the Boogie Board Sync eWriter over and locate the
reset button. Using a blunt pin or another small object,
push the button.
My notes and drawings are not being saved to the device
memory. 1. Ensure that you are writing with the provided Sync Stylus
– status indicator should be blinking green when the pen
touches the Boogie Board Sync eWriter.
2. Ensure that you are pressing the save button to physically
save the file to memory after you complete your drawing
and BEFORE you erase Image.
3. Ensure that the device is charged.
4. Ensure that the device’s memory is not full (which would
cause the status indicator to flash red when writing).
5. Ensure that the device is not connected to your computer
by the micro USB cable, which disables the ability to save.
You’re able to save if the device is wirelessly connected.
6. Reset on back – This will not cause you to lose data.
I’m plugged in but nothing appears on my
computer when I write on my Boogie Board Sync eWriter. You first need to download and launch the Sync
Virtual Download Companion (VDC) from our
website: http://www.improvelectronics.com/
support/downloads/
Still need help?
Visit http://improvelectronics.com/support for additional assistance.
RETURNS AND WARRANTY INFORMATION
One-Year Limited Warranty
Improv Electronics warrants all Products (including accessories) against manufacturing defects in materials and
workmanship under normal consumer use for one year from the date of original retail purchase.
For more information on returns and warranty, please visit:
http://improvelectronics.com/support/boogie-board-returns-warranty.html