Casella CEL CEL-360S - Manual (Page 21)

The warranty period runs for 12 months from the date of receipt
of goods, with exceptions on certain specialised components supplied by
other manufacturers which may be warranted for shorter or longer
periods by their actual manufacturers. In all such cases, the benefit of
these undertakings will be passed on to the user.
CASELLA CEL’s liability is limited to items of their own
manufacture, and they do not accept liability for any loss resulting from
the operation or interpretation of the results from this equipment.
To obtain repair under warranty, the instrument should be
packed and returned in it’s original packing or an equivalent either to
CASELLA CEL’s local agent, or in the case of U.K. domestic sales, to the
CASELLA CEL Service Department at Bedford.
Please include the following information:
Instrument Type(s), Serial Number(s) and Firmware Version
Number(s),
Customer name and address,
Contact name and phone number,
Details of any PC and Software involved, including Version
Number(s),
Reason for returning the equipment with a detailed description
of the fault,
List of any error messages that may have been displayed.
The necessary adjustments or repairs will be carried out, and the
instrument returned as soon as possible.
A comprehensive Instrument Calibration Maintenance
Agreement (ICMA) scheme is available to extend the initial warranty
period of this instrument. At the end of the first warranty period, it is
recommended that the equipment be returned to the Service and
Verification Department at Bedford, where it will be inspected and
entered into the ICMA scheme as required. The warranty will then be
extended for the period stated on the individual schedule. Please contact
your local CASELLA CEL agent for full details of this service.
After the warranty has expired (except on approved accounts)
service work is undertaken against quotations, and all packing and transit
costs are charged extra.
CEL-320/360 Getting Started - Page 21