Compix HD & HD Ready - Manual (Page 13)

Document No: 2.3.006 Revision: 1.0 Updated: 5/8/2012
Compix Studio Troubleshooting
The Compix Video Output Does Not Work:
1. Bypass the switcher and feed the Compix video signal di-
rectly into a video monitor.
2. Disconnect all inputs from the Compix system, including the
external reference.
3. Is the output on the monitor correct?
Yes: Make sure the switcher is correctly set up. The switch-
er’s input may be expecting a different resolution from the
Compix system.
No:
A. Open the Compix Controller on the Desktop. Make
sure the Genlock and Video Sections have the correct
Resolutions set.
B. Check the Source section and make sure the settings
are correct.
Not Syncing Correctly:
If the Compix system is not syncing properly, please verify the
following:
1. Black burst should be going into the Ref-In connector on
the breakout cable.
2. Select the correct black burst signal by going to [Options]
> [Tools] > [Video]. If you are using tri-sync, select the same
resolution inside Genlock Format as the Video Format sig-
nal. Also verify the correct frame rate.
3. Make sure Frame Sync is turned off on the switcher’s
input.
i. Blackburst: Analog or digital black burst connec-
tion to Ref-In connector. If set up correctly, Source
will say “Locked”.
ii. Video In: Video is going through the Compix
system. If set up correctly, Genlock Format will say
“Locked”.
iii. Internal: No video input or black burst is present.
C. Click the [D] default buttons next to the Vertical, Hori-
zontal, and Key Delay bars.