Troubleshooting – COWON X7 User Manual

Page 40

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COWON X7

+ Album image is not displayed in Music Mode.

In order to display album image, the image has

to be stored in the ID3 tag of the music file. You

can edit the ID3 tags using COWON MediaCenter

- JetAudio. A JPG image file with the same name

as the relevant music file should be stored in

the player. Alternatively, a JPG image file named

“cover.jpg” can be stored in the relevant folder.

+ Video won’t play.

- Check to see if the video file is supported by

COWON device.

Video files that do not play properly on the

product may need to be converted by COWON

MediaCenter - JetAudio.

+ FM Radio does not work.

The product’s earphones work as the FM Radio

antenna. Straightening the earphone cable will

result in better radio reception. FM Radio reception

may be poor at locations where FM Radio

transmissions are shielded. If FM Radio does not

work where reception should be possible, please

contact our service center.

+ There is too much noise in my recordings.

The product uses ultra-small internal microphone,

so it may be more susceptible to noise during

recordings. The microphone should not be covered

with anything during recording.

+ Characters on the display are corrupted.

Set your preferred language again in Settings

- Display - Language. If the problem persists,

set the current font to the system font. COWON

products are developed based on the Korean

Windows OS, and this may cause corruption of

some special fonts or languages on the display.

+ Computer cannot recognize the player when

connected.

Try the RESET button in the back. If you

experience a frequent disconnection or unstable

connectivity, connect the player directly to the

USB port of the PC, rather than a separate USB

hub. As COWON products use the USB connection

for the main power system, unstable power supply

can cause a connection failure.

+ Troubleshooting

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