Grass Valley CR6400 Family v.1.2 - Manual (Page 85)

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Maintenance
Chapter 7 provides information regarding maintenance.
This document does not address maintenance of NV9000 equipment.
Topics
Prevention . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 75
Trouble-Shooting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 75
Prevention
The CR6400 routers and the CP6464 require little maintenance.
The CR6400 routers has removable (i.e., replaceable) modules, including a fan module.
The CP6464 has no serviceable parts.
We recommend that you keep your devices free of dust, water, and contaminants, and ensure
that cables are organized so that they do not short, kink, or break.
Check periodically that your power supplies are working, especially if you are using the second
power connections for redundancy.
Occasionally, Grass Valley releases new versions of Compact Router software and firmware. If
you order a new router and your existing routers have older software and firmware, the new and
the old products might be incompatible. If you experience difficulties with new routers, contact
Grass Valley to request software and firmware upgrades.
Update all your devices to the same firmware revision.
If a router fails, you can perform certain simple diagnostics. Call Grass Valley if the problem
cannot be solved easily.
Trouble-Shooting
If a CR6400 router or CP6464 malfunctions, first examine all input and output connections, all
network connections, and all power connections. Verify that cables are secure at both ends and
that they are not broken. Determine that video sources and destinations are powered on and
functioning properly. Verify that the video reference is functioning if you are using a reference.
If everything else in your system is functioning properly, the problem is at the device. Here are
some problems that can occur:
• The LED corresponding to your power supply connection does not illuminate.
• The fan LED is red or the reference LED is red.
(The reference LED is red when there is no video reference supplied. You may choose not to
use a video reference. In that case, you can ignore the reference LED.)
• The router gets power, but does not work properly or fails to “remember” its settings.