Magnum Energy ME-MW-E - Manual (Page 14)

10 © 2011 Magnum Energy, Inc.
5.0 Troubleshooting
5.0 Troubleshooting
Info: Before using the information below to troubleshoot,
review the LED indicator guides in Tables 4-1 and 4-2.
5.1 Troubleshooting Checklist
The MagWeb system is designed to be simple to install and easy to use. Most
issues arise when a minor hook-up problem exists. Check the following items
before seeking further help:
• Is the MagWeb Wired Ethernet connected to an “always on” internet
connection?
• Did you connect the MagWeb’s Ethernet cable before connecting the
remote cable to the inverter or powering the inverter up?
• Is it attached to a DHCP network to assign the address?
• Did you check your internet connection by plugging a laptop into your
“always on” internet connection? (See instructions below)
• Is the inverter powered up and properly connected to the MagWeb
device?
• Did you refer to Tables 4-1 and 4-2 to learn what the LED signals
were communicating to you?
5.2 Troubleshooting Questions and Answers
What is this device on my network?
The MagWeb device allows remote monitoring of Magnum Energy invert-
ers and accessories. Physically, it is a small black box with an Ethernet
cable and three LEDs.
How does it communicate?
When the fi rst data is received from the MagWeb device, a TCP/IP
connection will be opened to Magnum Energy’s data server. This connec-
tion requires very little bandwidth – about 2.5 megabytes per day.
Why can’t I see my device on data.magnumenergy.com?
The most likely cause is a fi rewall or router blocking outgoing network
connections. Contact your network administrator to resolve the problem.
I am a network administrator. How do I adjust network settings?
For most applications you do not need to adjust the network settings.
The MagWeb will automatically receive its network settings using DHCP
or BOOTP.
If you need to modify any settings, telnet to the device on
port 9999.