Emotiva ERC-2 - Manual (Page 6)

6
LIMITED WARRANTY
The Emotiva ERC-2 CD Player has been created to perform flawlessly for many years. As a
result of this quality and craftsmanship, Emotiva offers the following warranty to owners of the
ERC-2.
Emotiva Audio warrants the ERC-2 to be free from defects in materials and workmanship for a
period of five years from the original date of purchase. The following items are excluded from,
or will void this warranty coverage:
1) Damage to the ERC-2 caused during shipment and handling. (If you receive an item that
you believe to have been damaged during shipment, please contact Emotiva
immediately. Phone: 877-EMO-Tech (877-366-8324) / Email: [email protected]
2) Damage to the ERC-2 caused by accident, misuse or abusive operation contrary to the
instructions specified within this manual.
3) ERC-2 units that have had the serial numbers defaced, modified, or removed.
4) Damage to the ERC-2 resulting from a modification of, or attempted repair by any person
or company not authorized by Emotiva.
5) Any ERC-2 unit purchased from a non-authorized dealer.
6) Emotiva does not assume liability for loss of use or damage to associated or connected
equipment.
Service Assistance for the ERC-2
1) Please note that BEFORE sending your ERC-2 in for repair you MUST call Emotiva and
obtain a return merchandise authorization (RMA) number. Before contacting Emotiva to
begin the RMA process, please have as detailed a description of the problem(s) you are
experiencing and the conditions under which the problem(s) occur. Additionally, please
be sure to check the troubleshooting guide in this manual to rule out the possibility of
something simple you may have overlooked. Many instances of perceived failure are
simple operational and setup mistakes and Emotiva is happy to assist you however
possible. Please call 877-EMO-Tech (877-366-8324) / Email: [email protected]
Once you have obtained the RMA number, you must print this clearly on the outside of the box
so it will be possible to determine from whom the ERC-2 came once it arrives. Parcels arriving
without an RMA numbers will be refused and returned freight collect.
Please send your repairs with RMA to:
Emotiva Audio Corp.
Attn: Repair Department
135 SE Parkway Court
Franklin, TN 37064
RMA – (Put your RMA number in this spot.)
877-EMO-Tech (877-366-8324) / Email: [email protected]