Troubleshooting – Silvercrest SFN 1.5 A1 User Manual

Page 106

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GPS Outdoor Computer SFN 1.5 A1

104

English

Troubleshooting

You can solve most common problems yourself using the following sections. If the problem persists
after checking the suggested solutions, please contact our Service Hotline (see pag

e 107).

Do not

attempt to repair the product yourself.
Cannot switch GPS device on.
• Recharge the battery. See "Charging the battery" on page 79.
• If you have connected the GPS device to a computer, it is in PC connection mode and it cannot

be operated using the buttons. Disconnect the device from the PC.

The GPS device does not respond.
• If you have connected the GPS device to a computer, it is in PC connection mode and it cannot

be operated using the buttons. Disconnect the device from the PC.

• If the GPS device is not connected to a PC and still does not respond, you can try to reset it. To

do this, hold the t button (7) and the on/off button (8) down at the same time. The device will

then start up with its factory settings: the menu language is English and all user-defined settings

are deleted. Only the routes you have recorded and the POIs you have saved are retained

after a reset.

The GPS device is not showing any data.
• The GPS device needs to receive at least four GPS satellites to determine your current position

and track movements. You need to have a clear view of as much sky as possible. Narrow

roads, tall buildings made of reinforced concrete and factories, subways, tunnels, etc. impede

satellite reception. Change your location and try again.

The GPS device does not show the routes I have ridden.
• First, you need to start route recording manually. See "Recording/riding a route" on page 93.
• You have already saved a lot of waypoints or routes on the device and the memory is full. Free

up memory by going to Menu / Settings / Clear data and deleting any data you do not need,

or transfer the data on the device to your PC using the "Guider Application" software supplied

and then clear the data via the menu.

The "Guider Application" software does not show any maps or data.
• Your PC needs to be connected to the Internet for the software to be able to load the maps

from Google Maps or Google Earth and show your route data.

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