PACKARD BELL EN BG35 User Manual

Page 45

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Helpdesk - 45

Printer

A printer may have been provided when you purchased your computer, or you may have purchased one
later. Make sure you follow the installation instructions provided with the printer.

My printer does not work

The guidelines below cover the most common types of problems encountered with printers. Please read your printer's
manual for specific instructions. Should you need further assistance, please contact the manufacturer of your printer.

Adding Software and Hardware

In the event you encounter a problem with a new program or hardware, please check the supplied documentation as well as
the manufacturer's website. For support, please contact the manufacturer's hotline. Packard Bell cannot be held responsible
for any damage caused by adding hardware or software.

Software

Before purchasing new programs, check that they can run on your computer. Each software program
has system requirements, such as the amount of memory or hard drive space needed to run. These
requirements can usually be found printed on the software box or on the website for the software.

Problem/Error

Solution

The printer is OFF

Switch the printer ON

The printer is OFF Line

Press the printer's on line button

The printer is out of paper Add paper

The paper is jammed

See your printer's user's guide for information about clearing paper jams.

The printer has generated
an error message

See your printer's manual for information about resolving error messages.

The printer is not
connected properly

Check that the cables are securely connected to the printer and computer.

Use a grounded AC power outlet (or power strip). Remember to shut down your computer
and printer before disconnecting or reconnecting any cables.

No power is supplied to
the printer

Plug the printer into a different wall socket.

Restart the computer and printer again and try printing to determine if the previous socket
was faulty.

The printer cable is
damaged

If you have another printer cable, try using it to determine if your printer cable is faulty.

Your printer is not
installed correctly in
Windows

Try reinstalling your printer. See your printer's manual for information about installing the
printer in Windows.

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This manual is related to the following products:

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