Ericsson BusinessPhone - Manual (Page 3)

BusinessPhone Call Centre Supervisor - Standard
Installation Guide
EN/LZT BS 102 063/S R2C
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BusinessPhone Call Centre Supervisor is a
Windows based application that enables you to
efficiently manage and monitor the
BusinessPhone Call Centre functions
This package supports the following features:
■ Real Time Views of call handling
performance
■ Historical Reports with flexible and
automated report generation
■ Basic Man Power Planning Module
■ External Information Display Units
supporting multi-line/multi colour on line
messaging
■ Reports
■ Flexible and efficient management
The BusinessPhone Call Centre Supervisor
Standard version 2 continuously receives real
time call event data from the exchange and
monitors, displays and records the activities of
the BusinessPhone ACD facility. Data is
processed and used to provide a real time display
of ACD and Agent resources with up-to-date
statistics.
All important Call Centre Supervisor functions
are User based and thus provide an interface to
the user that can be individually set up and
controlled to match just the precise needs of the
current user.
In addition to real time information statistical
data is archived at regular intervals, to allow the
generation of statistical reports.