HP QMS 4060 - Manual (Page 202)

Warranty
Considerations
QMS 4060 Print System Reference B-20
Warranty Considerations
Various factors can affect a printer’s warranty. Two important ones are
consumables and electrostatic discharge. Read your printer warranty
carefully, and then store it in a safe place.
» Note: Don’t return any merchandise to the manufacturer without
calling for a return merchandise authorization (RMA) number. See
appendix A, “QMS Customer Support,” for the QMS Customer
Response Center (CRC) telephone number where you can obtain an
RMA number.
Consumables and Your Warranty
The use of non-QMS consumables and/or accessories alone does
not affect either your warranty or any maintenance contract you may
have purchased. However, if QMS printer failure or damage is found
to be directly attributable to the use of non-QMS consumables and/or
accessories, QMS will not repair the printer free of charge. In this
case, standard time and material charges will be applied to service
your printer for that particular failure or damage. QMS recommends
that you use only QMS consumables and accessories to support your
printer. For Information on QMS products, supplies, and accessories,
and on the authorized QMS remarketer or service provider nearest
you, in the US, call 1 (800) 523-2696. In all other countries, check
appendix A, “QMS Customer Support,” for the QMS office closest to
you.
Electrostatic Discharge and Your Warranty
It's very important to protect the printer controller board and other
printer circuit boards from electrostatic damage.
If an anti-static wrist strap is provided in your printer option kit,
attach one end of it to your wrist and the other end to any convenient
electrical ground. The bare metal chassis of equipment, such as on
the back of a computer, is suitable if it is plugged in but turned off.
Never attach the wrist strap to any piece of equipment with an
electrical current present. Turn off all power switches first. Plastic,