Quickspecs – HP EVA4100 User Manual
Page 25
Work to completion for hardware support
24x7 2-hr response XCS phone-in assistance
Remote problem diagnosis & support
Escalation management
Software product and documentation updates
License to use and copy software product updates
Software electronic support
HP Software Maintenance
Service
Improve the productivity of system managers and operators
Improve system performance and reduce downtime due to software
defects
Expedite problem resolution through expert-level technical resources
Enjoy consistent service coverage across geographically dispersed sites
Update HP and selected third-party software at a predictable cost
Take advantage of subscription savings on software updates
Keep your license compliancy up-to-date
Available HP Care Pack
Services
Extend your product warranty with a wide choice of cost-saving support packages.
HP Care Pack Services are sold by HP and HP authorized enterprise and commercial resellers. Services
for customers purchasing via direct and enterprise resellers are quoted using HP order configuration tools.
Additional information about HP Care Pack Service features and benefits is available at
Key for HP Care Pack Service availability in the table below:
E = Service available for customers purchasing direct and via enterprise resellers
C = Service available for customers purchasing via commercial resellers
N/A = Service not applicable
HP Care Pack Services
Deployment and Per Event Services
Service Available
HP Installation
N/A
HP Installation & Startup
Included with: EVA4100/6100/8100
Optional for:
EVA4100 Starter Kits, except in EMEA, where it's
included
HP Implementation
E for: EVA4100/6100/8100
E/C for:
EVA4100 Starter Kits
For more information about Deployment and Per Event Services for HP Storage, visit
.
QuickSpecs
HP StorageWorks Enterprise Virtual Array Family
Service and Support, HP Care Pack, and Warranty Information
DA - 12745 Worldwide QuickSpecs — Version 5 — 2.26.2008
Page 25