HP EVA4100 - Manual (Page 27)

eSupport HP eSupport is a portfolio of technology-based services that assist you with managing your business
environment - from the desktop to the data center.
Support Portal
The HP support portal provides one-stop access to the information, tools and services you need to
manage the daily operations of your IT environment.
Features include:
Access to self-solve tools (including search technical knowledge base)
Efficient logging and tracking of support cases
Collaboration with other business and IT professionals
Download of patches and drivers
Access to diagnostic tools
Proactive notification of relevant information
Access to certain features of the support portal requires an HP service agreement. To access the support
portal, visit
http://www.hp.com/support
Instant Support Enterprise Edition (ISEE)
HP Instant Support Enterprise Edition (ISEE) provides a single remote monitoring and support solution for
your IT data center. ISEE uses continuous hardware event monitoring and automated notification to
identify and prevent potential critical problems.
ISEE is a no charge feature of the EVA Foundation Service Solution warranty. Notification and status
information can be sent to a HP Service Center or provided for customer monitoring.
For more information or to download ISEE, visit
http://www.hp.com/go/instantsupport
ISEE can be used to facilitate customer replacement of certain EVA replaceable units (RUs) . (See the
Warranty and Services Included with the Product section of this document for the RU list.) A failing or
failed device would be reported to HP Services via (ISEE)/Proactive Replacement Service (PRS). The
customer would be contacted and arrangement made to either utilize mandatory or optional customer self
repair or arrange for the repairs via warranty, CarePack, or time and materials as applicable.
Operator control panel (OCP) failure is the only device not addressed by ISEE. If, for example, the panel
display or a button appears broken, customers need to call HP to initiate repair.
Customer self repair instructions, in seven local languages, are available in the component spare kits
(RUs) and the business support center at www.hp.com. Video based instructions are available under
"Customer self repair steps" and printable replacement instructions are listed under "Manuals" at the
following location:
http://h20000.www2.hp.com/bizsupport/TechSupport/Home.jsp?&lang=en&cc=
us&prodTypeId=12169&prodSeriesId=470490&submit.y=9&submit.x=7&lang=en&cc=us
HP Education Services Training for the Enterprise Virtual Array is now offered as part of HP comprehensive curriculum of HP
Storage, Storage Management, and IT Service Management courses. These courses will provide the
training required to realize the full potential of your HP EVA Virtual Array storage solutions, optimize your
systems and SAN for highest efficiency, and achieve better return on your IT investments.
For more information about HP Education Services for Storage and SAN, visit
http://education.hp.com/curr-storsan.htm
QuickSpecs
HP StorageWorks Enterprise Virtual Array Family
Service and Support, HP Care Pack, and Warranty Information
DA - 12745 Worldwide QuickSpecs — Version 5 — 2.26.2008 Page 27