HP Photosmart Premium Fax C410 User Manual

Page 113

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Solution 1: Make sure you use the power cord that came with the product

Solution 2: Reset the product

Solution 3: Press the On button more slowly

Solution 4: Contact HP to replace the power supply

Solution 5: Contact HP support for service

Solution 1: Make sure you use the power cord that came with the product

Solution:

Make sure the power cord is firmly connected to both the product and the power
adapter. Plug the power cord into a power outlet, surge protector, or power strip.
Make sure the light on the adapter is lit.

1 Power connection

2 Power cord and adapter

3 Power outlet

If you are using a power strip, make sure the power strip is turned on. Or, try
plugging the product directly into a power outlet.

Test the power outlet to make sure it is working. Plug in an appliance that you
know works, and see if the appliance has power. If not, then there might be a
problem with the power outlet.

If you plugged the product into a switched outlet, make sure the outlet is switched
on. If it is switched to on but still does not work, then there might be a problem
with the power outlet.

Cause: The product was not being used with the power cord provided.
If this did not solve the issue, try the next solution.

Solution 2: Reset the product

Solution: Turn off the product, and then unplug the power cord. Plug the power
cord back in, and then press the On button to turn on the product.

Setup troubleshooting

111

Solve a problem

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