HP Photosmart Premium Fax C410 - Manual (Page 161)

due to noise on the phone line, contact the sender to have them resend the fax. The
quality might be better when you try again. If the problem persists, turn Error
Correction Mode (ECM) off and contact your telephone company.
To change the ECM setting from the control panel
1. Press Setup.
2. Press the down arrow button to highlight Advanced Fax Setup, and then press
OK.
The Advanced Fax Setup menu appears.
3. Press the down arrow button to highlight Error Correction Mode, and then press
OK.
The Error Correction Mode menu appears.
4. Press the down arrow button to highlight Off or On.
5. Press OK.
Cause: The phone line connection was noisy. Phone lines with poor sound quality
(noise) can cause faxing problems.
If this did not solve the issue, try the next solution.
Solution 4: Check the receiving fax machine for problems
Solution: Try calling the fax number from a telephone and listen for fax tones. If
you cannot hear fax tones, the receiving fax might not be turned on or connected, or
a voice mail service could be interfering with the recipient's phone line. You can also
ask the recipient to check the receiving fax machine for any problems.
Cause: The receiving fax machine was having problems.
Solution 5: Increase the fax speed
Solution: Make sure the Fax Speed option is set to Fast (33600) or Medium
(14400).
To set the fax speed from the control panel
1. Press Setup.
2. Press the down arrow button to highlight Advanced Fax Setup, and then press
OK.
Fax troubleshooting 159
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