HP Photosmart Premium Fax C410 User Manual
Page 186
you experience problems faxing, contact HP Support. Go to
prompted, choose your country/region, and then click Contact HP for information on
calling for technical support.
The "Fax Connected to Active Telephone Wall Jack" test failed
Solution:
•
Check the connection between the telephone wall jack and the product to make
sure the phone cord is secure.
•
Make sure you use the phone cord that came with the product. If you do not use
the supplied phone cord to connect from the telephone wall jack to the product,
you might not be able to send or receive faxes. After you plug in the phone cord
that came with the product, run the fax test again.
•
Make sure you have correctly connected the product to the telephone wall jack.
Using the phone cord supplied in the box with the product, connect one end to
your telephone wall jack, then connect the other end to the port labeled 1-LINE
on the back of the product. For more information on setting up the product for
faxing, see the printed documentation.
1 Telephone wall jack
2 Use the phone cord supplied in the box with the product
•
If you are using a phone splitter, this can cause faxing problems. (A splitter is a
two-cord connector that plugs into a telephone wall jack.) Try removing the splitter
and connecting the product directly to the telephone wall jack.
•
Try connecting a working phone and phone cord to the telephone wall jack that
you are using for the product and check for a dial tone. If you do not hear a dial
tone, contact your telephone company and have them check the line.
•
Try to send or receive a test fax. If you can send or receive a fax successfully,
there might not be a problem.
After you resolve any problems found, run the fax test again to make sure it passes
and the product is ready for faxing.
Chapter 12
184
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