Opening hp instant support, Security and privacy – HP 9100 series User Manual
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Administrator functions and tools 105
When you submit a support ticket, Active Chat collects information about the computer
and sends it to an online support specialist. Collecting the information takes up to 30
seconds depending on the computer configuration. After you have submitted a support
ticket, you receive a confirmation message containing your case ID, the support hours for
your location, and the estimated time until you receive a response.
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Knowledge database
Use the HP knowledge database to quickly find answers to your questions. When you
submit a query, a powerful search engine returns relevant information from HP’s
comprehensive knowledge database.
Opening HP Instant Support
You can open HP Instant Support from the Toolbox or the embedded Web server.
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Toolbox (Windows direct connection)
On the Information tab in the Toolbox, click HP Instant Support. Follow the onscreen
instructions to see the current HP Instant Support information for your all-in-one.
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Embedded Web server (network connection)
In a Web browser, type the IP address assigned to the all-in-one. In the Other Links
section of the Information or Settings tab, click HP Instant Support.
Note
Do not bookmark the Web pages that are used to open HP Instant Support. If you bookmark
the site and connect to it by using the bookmark, the pages will not contain the current
information. Instead, connect to HP Instant Support as described here.
Security and privacy
When you use HP Instant Support, detailed all-in-one information, such as the serial number,
error conditions, and status, is sent to HP. Hewlett-Packard respects your privacy and
manages this information according to the guidelines that are outlined in the Hewlett-Packard
Online Privacy Statement (
Note
To view all of the data that is sent to Hewlett-Packard, select Source (for Internet Explorer)
or Page Source (for Netscape) from the View menu in your Web browser.