HP 9100 series - Manual (Page 162)

160 10 - Maintaining and troubleshooting ENWW
Address book (LDAP) does not work
z Search results came back empty even though the entry has been confirmed to be
correct
• Make sure that the search entry takes into account the three search types available:
BEGIN, CONTAINS, and END.
Unable to scan to folder
z The “Network Connection Error...” message appears
• Make sure that the computer name is correct or valid.
• Make sure that there are no invalid or non-functional Primary WINS Server entries in
the network setup.
• Make sure that the WINS server is returning the correct IP address.
• Make sure that the target computer is in the WINS server entry, and in the same subnet
as the all-in-one.
z The “Incorrect user name or password...” message appears
• Make sure that the password for the particular user account has not expired or requires
the password to be changed before being allowed further access. For example, the
default option of “User must change password at the next login” is usually enabled by
default when an account is newly created—the password entered is assumed to be an
initial password that needs to be changed manually by the user before a login is
allowed.
• Make sure that the domain name is correct. If no domain name is provided as part of
the user name, then the authentication procedure will use the domain name of the
target machine, which may not be the same domain which contains the user account. If
the user account is local to the target machine, then the domain name is the name of
the machine itself, and generally must be provided to authenticate successfully.
z “Cannot create file...”
• Make sure that both share permission and security settings of the destination share
folder allows for the remote user to create and write to it (a minimum of permission to
Change is required).