Faxes are not printing or are printing incorrectly, Faxes are printing on two pages instead of one – HP 9100 series User Manual
Page 180
178 10 - Maintaining and troubleshooting
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Check the media supply
• The all-in-one cannot receive faxes if it is out of media and its memory is full. Load
media. The all-in-one will print all of the faxes it has saved in memory and will resume
answering fax calls.
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Check the all-in-one
• The fax memory might be full and unable to receive more faxes. The maximum number
of faxes that can be stored in memory is about 50 (representing about 250 pages). If
media in the all-in-one is jammed or the ink supply is out, faxes cannot be printed and
are therefore stored in memory. Clear any jam or replace empty ink cartridges so that
the all-in-one can process faxes again.
Faxes are transmitting or being received very slowly
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Check the fax that you are sending or receiving
• The fax might be complex. A complex fax, such as one with many graphics, takes
longer to be sent or received.
• The resolution at which the fax was sent or is being received might be very high. A
higher resolution typically results in better quality, but also requires a longer
transmission time. If you are receiving the fax, call and ask the sender to lower the
resolution and resend the fax. If you are sending, lower the resolution and resend the
fax.
• International calls have a slower transmission speed. No solution is available.
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Check the modem speed of the receiving fax machine
• The all-in-one sends the fax at the fastest modem speed that the receiving fax machine
can receive. The receiving fax machine might have a slow modem speed.
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Check the phone-line connection
• If a poor phone-line connection exists, the all-in-one and the receiving fax machine
slow down the transmission to adjust for errors. Resend the fax. If this does not resolve
the problem, have the phone company check the phone line.
Faxes are not printing or are printing incorrectly
z
Check the media supply
• The all-in-one cannot receive faxes if it is out of media and its memory is full. Load
media. The all-in-one will print all of the faxes that it has saved in memory and will
resume answering fax calls.
Faxes are printing on two pages instead of one
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Check the autoreduction setting
• If you want faxes to be reduced to fit on one page, the autoreduction setting should be
on. If the setting is off, faxes might print on multiple pages. See
for more information.
Received faxes are too light or are printing on only half of the page
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Contact the sender
• The fax that was sent might have been too light. Have the sender resend the fax after
altering the settings at the originating machine.