Hand Held Products 7900 Series - Manual (Page 235)

Dolphin® 7900 Series Mobile Computer User’s Guide 16 - 1
16
Service, Support, and Warranty
Return Information
Should your unit or any of the peripherals prove to be defective within the stated warranty period from the date of purchase, return
the product, as described in the Repair Maintenance Authorization (RMA) procedures below, and we will, at our option, repair or
replace the product, to whatever extent Hand Held Products deems necessary to restore the product to proper operating
condition, without any charge to you.
You must obtain an RMA number to receive service from any of Hand Held Products’ repair facilities. Failure to obtain an RMA
number before shipping your product to this repair facility can delay the processing of your repair request. Please contact the
Product Service facility (numbers listed below) nearest you to receive an RMA number.
If you purchased the product from an Authorized Hand Held Products reseller, contact the reseller with the unit's serial number.
Your reseller will contact Hand Held Products, on your behalf, to arrange for the unit to be serviced.
Calling for an RMA Number
If you purchased the product directly from Hand Held Products, or have been instructed by your reseller to contact Hand Held
Products directly, call the Product Service Department in your area to request an RMA number.
You can also access product service and repair online at: www.handheld.com
Requirements
When calling for service at any of our repair facilities, please be prepared to give the following information:
• Product type and serial number
• Brief description of problem
• Dated proof-of-purchase
If your equipment is still covered under the initial end-user's product warranty, please notify the Product Services Representative
when you call.
Service and Repair Locations.
Shipping
Please make note of the RMA number (if required) and the product's serial number before shipping.
If you must return your unit, place the product in its original packaging with a copy of your original invoice (this helps avoid
possible service delays) and ship the product prepaid to the appropriate address below. For your protection, we recommend you
insure any equipment being sent to Hand Held Products.
Note: Write the RMA number on the shipping label under the address!
Repair
After warranty repair or replacement of the equipment, Hand Held Products will ship the product, at our cost, to your location.
Non-warranty repairs will be returned, at the customer's expense, unless otherwise requested. Units currently under a service
agreement will be shipped per the service agreement.
North America/Canada
Hand Held Products Corporate Offices
Telephone: (800) 782-4263, option 3
Fax: (704) 566-6015
E-mail: [email protected]
Latin America
Hand Held Products Latin America
Telephone: +1 239-263-7600
Fax: +1 239-263-9689
E-mail: [email protected]
Asia Pacific
Hand Held Products Asia Pacific
Telephone: +852-2511-3050
Fax: +852-2511-3557
E-mail: [email protected]
Europe, Middle East, and Africa
(EMEA)
Hand Held Products Europe
Telephone:+ 31 (0) 40 29 01 633
Fax: + 31 (0) 40 2901631
E-mail: [email protected]
Brazil
Hand Held Products Brazil
Telephone: +55 (21) 2176-0250
Fax: +55 (21) 2494-5033
E-mail: [email protected]
Japan
Hand Held Products Japan
Telephone: +81-3-5770-6312
Fax: +81-3-5770-6213
E-mail: [email protected]